Frequently Asked Questions
Everything you need to know about shopping with Bratteli Family Stores.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I initiate a return or exchange?
You can return unworn items with original tags within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Are your clothing materials sustainably sourced?
At Bratteli Family Stores, we prioritize ethical manufacturing and work with suppliers who utilize organic cotton and recycled fabrics whenever possible.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.